Understanding consumer concerns about home-based agents

25 Jun 2024

How do consumers feel about dealing with contact center agents who are working from home?

Will AI replace contact centers? It’s a firm No – and here’s why

10 Jun 2024

Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he hopes to see AI aid with routine tasks and help improve overall efficiency.

What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?

10 May 2024

We work with many clients who are moving their contact center platform to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS.

PCI DSS compliance and payment card security – what’s the cost of doing nothing?

8 May 2024

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance needs. In her blog, she outlines one of the more surprising aspects of her conversations.

Cloud contact center 'shared responsibility': There is no cheat code for security

17 Apr 2024

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud doesn’t come with a ‘shield of invincibility’

Card security enters a new era – and it’s personal for the C-suite

28 Mar 2024

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection responsibilities? Should warning lights be flashing in the boardroom?

How Flowroute helps ensure operational continuity in your contact center

13 Feb 2024

Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service, which eliminates single Telco dependency through automatic call rerouting capabilities while offering scalability, flexibility, and cost savings.

PCI DSS 4.0: Order your rocket-boosters for April onwards

8 Jan 2024

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments, life could suddenly hit warp speed. Here’s what you need to know.

Pci dss 4 becomes mandatory April 01 2024

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

3 Jan 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date.

Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

27 Nov 2023

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges.

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