The importance of secure payments in the utility sector
8 Aug 2017
Utility companies in the US experienced 40% more data breaches in 2016 than in 2015 [1]. With the ever increasing sophistication of hackers it's becoming even more critical to ensure that your customers' personal and payment card data is protected.
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Are you delivering great leisure experiences, but poor customer journeys?
27 Jul 2017
Your idea of the perfect vacation this summer may be relaxing by the pool - but the travel and hospitality industry is anything but relaxed. So what's happening and how can it be fixed?
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Retailers: Playing a high-risk game with customer trust?
2 May 2017
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.
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Secure Payments Is a Breakthrough Moment for Web Chat
8 Feb 2017
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.
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The PCI DSS compliance checklist for contact centers
16 Jan 2016
Suppose your contact center handles customer transactions and sensitive card data. In that case, the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you've heard of, but how prepared are you?
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