Seven customer engagement trends to watch
31 Oct 2023
Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s possible to identify trending shifts in strategy, technology and behavior in the contact center world. Here are seven trends to watch out for.
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Latest data breach costs make chilling reading
30 Oct 2023
The cost of data breaches has reached an all-time high, according to hard-hitting research. But don’t look away now – because the solutions available to contact centers have kept pace too.
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Cloud contact centers: Avoid a costly security headache
19 Oct 2023
Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.
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Does contact center compliance give you security?
2 Aug 2023
Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.
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Compliance vs Security: What's the difference?
24 Jul 2023
Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.
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Secure Call Recording Revolution: Unveiling Hidden Insights
12 Jun 2023
Discover the power of Secure Call Recording: enhance security, gain actionable insights and optimize your contact center operations.
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Beware of the PCI DSS v4.0 Rabbit Hole
5 Jun 2023
The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.
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Imagine the future of hybrid working for contact centers
11 Apr 2023
Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.
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Make the payment process the least stressful part of the patient experience.
Support your revenue cycle by embracing secure payment technologies
10 Feb 2023
The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.
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Why PCI DSS v4.0 Demands a New Mindset from Merchants
10 Feb 2023
What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline speeds towards us, US merchants are getting themselves in shape. But some fitness plans are far easier than others.
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